Help Center
The answer you need help you?
Pick a topic and find your answer; if you can't, write from the support widget at the bottom right.
Getting started
My panel access is open — what's the first step?
The panel opens with a setup flow on your first login: sector and size, then logo and goals. Once you are through it the system knows your brand, and what you entered is written into lasting company memory; all production feeds from it. You can update it later from the Strategy & Brand and Company Memory screens.
How much detail should I give about my brand?
The more detail, the better the aim. Add your logo, colours, sample work and examples you like or dislike, and you'll get output close to your brand from the very first production.
When will my first job be ready?
After setup, the first pieces usually reach your approval within the same week; whatever you approve goes live.
Account and access
I forgot my password — what now?
If you can still get into the panel, set a new one under Settings → Security using your current password. If you cannot sign in, open a support request from the widget at the bottom right; your identity is verified and it is reset the same working day.
Can I change my email address?
Yes. The sign-in email is tied to your account, so the change goes through support: send the new address in a support request and it is moved the same working day.
Can I pause my membership?
On monthly plans you can stop whenever you want; your company memory isn't deleted and you pick up where you left off.
Subscription and billing
How do I change my plan?
From Panel → Subscription you upgrade or downgrade. The change applies from the next period; your company memory and past work stay exactly as they are.
Where do I find my invoice?
Panel → Subscription → Invoices. Every period's invoice is there and can be downloaded.
Can I stop whenever I want?
Yes. There is no commitment; it runs monthly. When you stop it stays open until the end of the period, then closes. Your memory is not deleted — you pick up where you left off.
When is a Store item delivered?
Delivery time is written on each product page. When you order, the job lands in your panel and you follow its status there.
The Dijilab panel
How does the Approval Center work?
Every piece produced lands in the Approval Center first. You approve → it publishes; if you want changes it goes back to production with your note. Nothing goes live unapproved.
Where do I open a new request?
Use 'New task' in the panel to write your request; the system assigns the right specialists and tells you the schedule.
Where do I see reports?
Panel → Reports. Weekly summaries are prepared automatically; you see which channel brings business on one screen.
The panel won't open / I'm getting an error.
First do a hard refresh (Cmd/Ctrl+Shift+R). If it persists, open a support request with your browser and the time — critical cases go to the front.
Reporting a problem
Where do I open a support request?
From the 'Support' section inside the panel, or the channels at the bottom of this page. Adding a subject and a screenshot speeds things up.
How fast will you reply?
Member requests get a reply within the same business day. Critical cases such as “my site is down” go to the front of the queue.
The panel will not open, what should I do?
First force-refresh the page (Cmd/Ctrl+Shift+R). If it continues, open a support request with your browser and the time it happened.
Still stuck? Open a support request.
Support requests are answered within the same business day.
